![]() ![]() Have you performed a hard reset on the printer?.I take it as a privilege to share this platform with you.įor better clarity and to assist you better I would require more information regarding this. You are a valued HP customer and it is paramount to assist you here. Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting. Good day! I read the post about the printer having issues while printing. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.I read the post regarding issues with the black ink cartridge as it states that it is low on ink. Thank you for posting your query in the HP community. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a great day! Perform all these steps patiently as it is critical to resolving the issue. Please select the paid or out of warranty options to contact HP support. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. A case number and phone number will now populate for you. 4) Select the country from the drop-down.įill the web-form.HP Support can be reached by clicking on the following link: I am being honest about it by keeping your best interest in mind without beating around the bush. As long as there is no issue with the printer’s hardware this should do the trick for you. If the issue continues, then contact HP phone support to get the ink cartridge replaced as it is faulty. Step 5: Clean the printhead with an automated tool.Step 4: Clean the ink cartridge vents and contacts.If it continues, then perform all the relevant steps from this link: ( HP Printers - 'Ink System Failure' or '0x. If black is faded or does not print then there could be an issue with the black ink cartridge.Also make 2 copies of a document in black directly from the printer and check if it copies correctly?.If it persists, then update the printer’s firmware by following instructions from this link:.Perform a hard reset again on the printer even if you’ve done it before from this link: by following instructions from the section “ Step 1: Reset the printer”.If it does not work the printer needs to be replaced by contacting HP phone support. Let me keep you posted that the evidence points to a cartridge issue and this is only an attempt to try and resolve the issue. ![]() ![]() Did you make copies directly from the printer to isolate the issue further?.Did you replace the ink cartridge and check again?.To assist you with accurate information I would require more information regarding this: Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. ![]() ![]()
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